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About bounced emails

When a message cannot be delivered to an email address, it is "bounced" back to the original sender. Due to the nature of email on the Internet, it can take anywhere from a few minutes to several days for bounces to be reported.

Direct Mail reports bounced messages in one of two ways, depending on how you originally sent the message:

Messages sent using the SMTP or Direct delivery method: Bounce notices will be sent to the "From" email address given in the message. You can use Direct Mail to scan your email inbox for these bounce notices.

Messages sent using e3 Delivery Service: Bounce notices will be returned to our servers and reported to you via the "History" tab. Note that bounces are only reported if you enabled message tracking when you originally sent the message.

Related Topics

Checking for bounced addresses

About e3 Delivery Service