Pre-Installation Antivirus Tips for System Surveillance Pro

Many antivirus programs flag PC monitoring programs like SSPro as "security risks" due to the types of data they log (keystrokes typed, websites visited, etc) and may interfere with the installation or use of SSPro. Often such antivirus programs provide their users with methods to exclude SSPro from future interference. We recommend that you take the following steps before and after installation of SSPro:

1. Prior to installing SSPro temporarily turn off your antivirus and antispyware programs. This will allow you to complete the install and give you an opportunity to make the necessary file exclusions. You will of course turn your antivirus software back on following installation.

2. Install SSPro using the included Setup.exe file as per usual.

3. Prior to logging into SSPro return to your antivirus program and make the following file / folder exclusions. Antivirus programs differ where such exclusions are made however they all have such an area.

Exclude these files:

C:\Windows\svcextend32.exe
C:\Windows\sspro.exe
C:\Windows\diskediag.exe
C:\Windows\sysnadr64.exe
C:\Windows\stidraw32.exe
C:\Windows\utimcache.exe
C:\Windows\memgprep.dll
C:\Windows\CoreComp\mdaxml32.dll
C:\Windows\CoreComp\ntdrsys64.dll

Exclude these folders:

C:\Windows\CoreComp\
C:\Windows\ServiceLECache\

4. You can now log into SSPro and turn your antivirus / antispyware product back on, perform scans, etc.

For more information, please see the following Antivirus Configuration Information. If you have any questions or concerns please contact us at support@gpsoftdev.com

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